COMPUTER GUILD MEMBERSHIPS

Choosing the Right IT Support Plan for your Business

Running your business is hard enough without having to deal with IT; this is something we understand very well. Making the right choice of how much support or what kind of technology to use can be quite a challenge.

The Computer Guild Membership plans are designed to help you have a simpler choice for your IT support plan, and they can fit just about every business' needs.

Give Us a Call

Computer Guild Memberships & Service Levels

FOR USERS AND COMPUTERS

Don't want to deal with the hassle of building a service plan and choosing a bunch of options? Here are some of our most popular membership levels you can choose from. You can either choose the membership level as is, or you can request that the specific membership level is adjusted to fit your company's needs. For further assistance in choosing and making this simple, please contact one of our service representatives.

SILVER

Our introductory membership. It's best suited for smaller businesses (3-10 Computers). Basic and simple!

WHAT'S INCLUDED:

MOST POPULAR

GOLD

Best suited for businesses looking for security and productivity. (10-50 Computers).

WHAT'S INCLUDED:

DIAMOND

For a business that wants all the options and doesn't want to think about any of the small details. Set it and forget it!

WHAT'S INCLUDED:

Selective Guild Membership: (A La Carte):

Build a service plan that is tailored to your business needs.

Choose from all the services we offer to build your plan:

  • Anti Virus
  • Remote Monitoring with patch and update management
  • Backup
  • Network protection and monitoring
  • Access to Service Desk - tech support
  • Google Workspace
  • Microsoft 365
  • VPN connection and remote work

Guild Protection & Email

  • Advanced Anti Virus Protection
  • Cloud Email accounts with Google Workspace
  • Discounted hourly rate
  • On-Boarding into the Guild system so you get priority response whenever you need support
  • Access to Service Desk - tech support
  • No hours or service commitment

Computer Guild Memberships & Service Levels

FOR SERVERS

When it comes to your Server, this is one machine you don't want to cut corners on. For Server support, we provide 3 service levels to choose from. None of the service levels skimp out on what your server needs to keep your business running. For further assistance in choosing and making this simple, please contact one of our service representatives.

SERVER STANDARD

Server Standard is for a business that doesn't want to spend too much money on failover options, but understands the importance of protecting their system and wants to have a smooth recovery in case of failure.

WHAT'S INCLUDED:

  • 12 Hours of support per server per year
  • Advanced Anti Virus
  • Remote Monitoring with patch and update management
  • Daily, Full Image, Cloud backup (500GB included)
  • 12-24 Hour Average Downtime for replacement in case of catastrophic failure

SERVER STANDARD WITH LOCAL BACKUP

Local Backup allows for faster recovery in case of catastrophic failure. More maintenance is done on the server on a regular basis including mock recoveries to make sure the system can stand the test.

WHAT'S INCLUDED:

  • 36 Hours of support per server per year
  • Advanced Anti Virus
  • Remote Monitoring with patch and update management
  • Daily, Full Image, Cloud backup (1TB included)
  • Local Secondary Server with hourly backup in case of catastrophic failure
  • 5-12 Hour Average Downtime for replacement in case of catastrophic failure

SERVER ADVANCED WITH LOCAL FAILOVER

Server Advance with Failover gives you peace of mind. You know that your system is taken care of and you don't have to stay up at night afraid of what will happen if the server fails.

WHAT'S INCLUDED:

  • Unlimited Hours of support per server per year
  • Advanced Anti Virus
  • Remote Monitoring with patch and update management
  • Daily, Full Image, Cloud backup (3TB included)
  • Local Secondary Server with hourly backup in case of catastrophic failure and active services ready to take over on the fly
  • 0-3 Hour Average Downtime for replacement in case of catastrophic failure