HELP DESK SERVICES
We can remote in to help fix any problem. We're just a phone call away.
Our help desk integrates with your team to make sure your team members are comfortable working with us. We train your team on how to ask for help according to the plan we establish with your company.
Get immediate access to our help desk team
Open a ticket by calling, emailing, or accessing the ticket system directly
Our staff will immediately start the process of evaluating, diagnosing, and remedying the issue
Our team will identify the technician best-suited to help with the situation, open a ticket and start diagnosing and establishing the best course of action. Our technician will then determine if a remote remedy is an option or if an in-person visit is required. From there, we follow the solution path until the situation is resolved.
Tickets are logged and documented with as much information as possible--with full access to you for review at any time.